Computer Repair Contract Lead Qualification Best Practices
Jan 10th, 2009 | By Joshua Feinberg | Category: Joshua Feinberg's Featured Tips, Support Contracts
Are you wondering which of your customers and clients would want and need an on-going computer repair contract?
It’s certainly not for everyone. Not everyone you meet through networking and marketing will be a prime candidate for long-term contracts. So, how do you figure out which of your prospects, customers, and clients will be interested?
Use the following 3 tips to properly qualify your prospects, customers, and clients, so you can determine which are going to be most receptive to your on-going computer repair contract services.
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Be Prepared to Screen Candidates. When you are preparing for sales calls, make sure you are asking your prospects the right questions. If you get signals that potential clients will not want to work with you long term, think twice about continuing to court them. In order to have successful computer repair contract relationships, you have to find clients who want and need ongoing relationships.
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Sell Peace of Mind with Your Computer Repair Contract Relationships. When you sell your complete, long term solutions, you are selling an insurance policy of sorts. With on-going client relationships, most of the time you will be going to client sites for situations other than emergencies. There will be installations, upgrades, maintenance, training, troubleshooting, and keeping important virus protection and other systems up to date. You may be putting new systems on LANs or configuring e-mail accounts. When you actually have an emergency however, you need to instill trust that you will be there. You need to make sure that the people you court as prospects understand what you are offering: essentially an insurance policy, peace of mind and the security that comes with knowing they have someone trustworthy to scream for when they have major IT problems.
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Don’t Waste Time on Low-Quality Prospects. If you really want to dramatically improve your business and grow towards offering sophisticated business solutions through a compelling computer repair contract package, think long and hard about whether you will even go on sales calls for those that don’t seem to fit the bill for your ongoing services. Make sure you have a strong pre-qualification process in place, so you know exactly what you are looking for. This way, you won’t waste valuable time on those that will not be able to afford or use your ongoing professional services.
In this article, we introduced 3 tips to help you qualify candidates for your computer repair contract program. Learn more about how you can attract great, steady, high-paying clients to your computer repair contract program now at
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