Surviving in the Virtual IT World
Aug 31st, 2008 | By Joshua Feinberg | Category: Virtual ITI often get a chance to talk about virtual IT with a variety of on-line and print publications. Surviving in today’s economy can be difficult for many small businesses and computer consulting businesses are among those that face challenges. I spoke to ChannelWeb about surviving in the technology and virtual IT world.
As someone that has worked with virtual IT for many years, I know that satisfying customers throughout an entire organization is important.
“’No VAR can afford to have a systems engineer sitting at a client site, running up a big bill, staring at a blue-screen-of-death or equivalent, facing an angry mob of irate users and sitting on hold for two hours with tech support," Feinberg says. "This scenario is the absolute worst nightmare for VARs and the kiss of death for a VAR/client relationship.
Satisfying constituents deep within your customer base far removed from the reaches of IT often means taking a sober assessment of what pains them most. More often than not, it’s complexity that gives these individuals their greatest frustrations.’”
For more of this article about VARs and virtual IT, visit the attached link!
Added By: Joshua Feinberg
